Business Name: Vesta Piano Inc
Location: Richmond Hill, Ontario, Canada
Contact Email: info@vestapiano.ca

1. Our Commitment to Your Privacy

At Vesta Piano Tuning Services, we value your privacy and are committed to protecting the personal information you provide. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

2. Information We Collect

We may collect and store the following types of personal information:

• Full name

• Email address

• Phone number

• Home address

• Piano details (brand, model, service history)

• Scheduling information (appointment dates/times)

We collect this information when you:

• Book a service through our website or Calendly

• Contact us by phone or email

• Subscribe to updates or promotions (if applicable)

3. How We Use Your Information

We use your personal data for the following purposes:

• To schedule, confirm, and manage your piano tuning appointments

• To send you reminders or follow-up communications

• To invoice you or provide receipts

• To send you marketing messages or service updates (only with your explicit consent)

• To improve the customer experience and our service offerings

4. Legal Basis for Data Collection

We collect your information based on:

• Your consent, which you provide when filling out our forms or scheduling an appointment

• Legitimate business interests, such as providing and improving our services

• Compliance with legal obligations, such as recordkeeping for tax purposes

You may withdraw your consent at any time by contacting us at info@vestapiano.ca.

5. Marketing Communications

We may occasionally contact you via email with promotions, seasonal reminders, or service-related updates.
You will only receive these if you’ve given consent (e.g., via a checkbox or form opt-in).
You can unsubscribe at any time by following the link in the email or contacting us directly.

6. Third-Party Services

We use third-party platforms such as Calendly to manage appointments. These services may collect or store your information on servers outside Canada (e.g., the United States), and are subject to their own privacy policies.

We recommend reviewing Calendly’s Privacy Policy if you have concerns about how your data is stored and processed.

7. Data Storage and Security

We take the following precautions to protect your data:

• Digital data is stored in password-protected, access-controlled systems

• We use secure tools (SSL encryption, secure scheduling software)

• We limit access to personal data to only authorized personnel

8. Data Retention

We retain your information for as long as necessary to:

• Provide you with our services

• Comply with legal, tax, or business obligations

• Maintain service records in case of future bookings or service history

You may request that we delete your data by contacting us at info@vestapiano.ca, subject to legal or regulatory requirements.

9. Cookies and Website Tracking

Our website may use cookies and other technologies to:

• Understand how visitors interact with our site

• Improve website functionality and user experience

• Track referral or traffic sources (e.g., via Google Analytics)

You can manage or disable cookies through your browser settings.

10. User Rights and Access

While our service operates on a one-time booking basis without user accounts, you still have the right to:

• Request a copy of the personal data we hold about you

• Correct or update your information

• Request deletion of your personal data

• Withdraw consent for marketing communications

To exercise these rights, email us at info@vestapiano.ca.

11. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 13. If we discover we have received such data, we will delete it promptly.

12. Links to External Sites

Our website may contain links to third-party websites or services. We are not responsible for their content or privacy practices. Please review the privacy policies of any external sites you visit.

13. International Data Transfers

Some of the tools we use (e.g., Calendly) may store or process your data outside Canada. By using our services, you consent to this transfer and acknowledge that your data may be subject to the laws of the jurisdiction where it is stored.

14. Limitation of Liability

While we take reasonable steps to protect your personal information, we are not responsible for breaches or data misuse that occur through third-party platforms we do not control.

15. Policy Updates

We may update this policy from time to time. All updates will be posted on this page with a revised “Effective Date.” Continued use of our services means you accept the new version.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

To manage Your requests: To attend and manage Your requests to Us.

For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: info@vestapiano.ca

By visiting this page on our website: https://vestapiano.ca/privacy-policy